At Book Delivery we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days without giving any reason. Under our 30-day returns guarantee, if for any reason you're unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.
By law, customers also have the right to cancel the purchase of an item within 14 days beginning from the day you receive, or a third party indicated by you (other than the carrier) receives, the last good ordered by you (if delivered separately). This applies to all of our products.
To cancel your purchase within the 14 day cooling-off period, you can follow our returns process by contacting here. Please package the relevant item securely and send it to us within 30 days following the date that the item was delivered to you. Please note that we can't accept returns delivered by hand. For your protection, we recommend that you use a recorded delivery service if the value of the return is more than £50.00.
Please note that you'll be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. As soon as we receive notice of your cancellation of this order, we'll refund the relevant part of the purchase price for that item.
For more information about your other statutory rights, please visit Adviceguide, a Citizens Advice website at: http://www.adviceguide.org.uk/.
