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Evaluation of the Military OneSource Call Center in Select Groups of Callers
Thomas E. Trail
(Author)
·
Lisa H. Jaycox
(Author)
·
Erika Litvin Bloom
(Author)
·
RAND Corporation
· Paperback
Evaluation of the Military OneSource Call Center in Select Groups of Callers - Bloom, Erika Litvin ; Jaycox, Lisa H. ; Trail, Thomas E.
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Origin: U.S.A.
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Synopsis "Evaluation of the Military OneSource Call Center in Select Groups of Callers"
Military OneSource operates a call center that provides resources and referrals for military personnel and their families. In this report, the authors evaluate call quality, call outcomes, and caller satisfaction, finding that calls were rated of high quality and that interviewees reported satisfaction with their experience with the service. The authors provide recommendations for operations and identify areas for future study.
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
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