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It Service Management: Iso/Iec 20000-1:2018 - Introduction and Implementation Guide
Van Haren Publishing (Author)
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Van Haren Publishing
· Paperback
It Service Management: Iso/Iec 20000-1:2018 - Introduction and Implementation Guide - Van Haren Publishing
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Synopsis "It Service Management: Iso/Iec 20000-1:2018 - Introduction and Implementation Guide"
'The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
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The book is written in English.
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