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Itil(r) 4 Specialist Drive Stakeholder Value (Dsv) Courseware
Van Haren Publishing
(Author)
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Van Haren Publishing
· Paperback
Itil(r) 4 Specialist Drive Stakeholder Value (Dsv) Courseware - Van Haren Publishing
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Synopsis "Itil(r) 4 Specialist Drive Stakeholder Value (Dsv) Courseware"
'ITIL(R) 4 Specialist Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners. The ITIL(R) 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy. The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency. The ITIL(R) 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
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