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Managing Quality: Operations 06.07
Amy Zuckerman
(Author)
·
Ned Hamson
(Author)
·
Capstone
· Paperback
Managing Quality: Operations 06.07 - Zuckerman, Amy ; Hamson, Ned
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Synopsis "Managing Quality: Operations 06.07"
Fast track route to mastering quality management Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum Includes a glossary of key concepts and a comprehensive resources guide
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The book is written in English.
The binding of this edition is Paperback.
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