Share
Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization
David Loshin (Author)
·
Morgan Kaufmann
· Paperback
Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization - David Loshin
£ 18.89
£ 20.99
You save: £ 2.10
Choose the list to add your product or create one New List
✓ Product added successfully to the Wishlist.
Go to My WishlistsIt will be shipped from our warehouse between
Tuesday, July 02 and
Friday, July 05.
You will receive it anywhere in United Kingdom between 1 and 3 business days after shipment.
Synopsis "Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization"
Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
✓ Producto agregado correctamente al carro, Ir a Pagar.
