Name: Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns
Price: 9.89 GBP
Availability: InStock
Author: Eddy, Bill
ISBN: 9781936268726

portada Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

Type

Physical Book

Author

Bill Eddy

Publisher

Unhooked Books

Year

2014

Language

English

Pages

176

Format

Paperback

Dimensions

21.3 x 13.7 x 1.3 cm

Weight

0.23 kg.

ISBN13

9781936268726

Edition No.

0002

Synopsis "Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns"

Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people with high-conflict personalities. BIFF is easy to remember, but hard to do, so it takes practice. Over 20 examples of BIFF are included, plus a new chapter on coaching others to use BIFF.

Customers reviews

Have you read this book? Login to add your review.

More customer reviews

0% (0)
0% (0)
0% (0)
0% (0)
0% (0)

Questions and Answers about the Book

Do you have a question about the book? Login to be able to add your own question.

Opinions about Bookdelivery

More customer reviews

Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns - Eddy, Bill

Synopsis "Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns"

Customers reviews

Frequently Asked Questions about the Book

Is the book original?

In what language is the book written?

What is the format of this book?

Questions and Answers about the Book

Opinions about Bookdelivery