Share
Customer Centric Support Services in the Digital Age: The Next Frontier of Competitive Advantage
Sheth, Jagdish N. ; Jain, Varsha ; Mogaji, Emmanuel (Author)
·
Palgrave MacMillan
· Hardcover
Customer Centric Support Services in the Digital Age: The Next Frontier of Competitive Advantage - Sheth, Jagdish N. ; Jain, Varsha ; Mogaji, Emmanuel
Choose the list to add your product or create one New List
✓ Product added successfully to the Wishlist.
Go to My Wishlists
Origin: U.S.A.
(Import costs included in the price)
It will be shipped from our warehouse between
Monday, August 05 and
Thursday, August 15.
You will receive it anywhere in United Kingdom between 1 and 3 business days after shipment.
Synopsis "Customer Centric Support Services in the Digital Age: The Next Frontier of Competitive Advantage"
This book explores how customer service can become the singular competitive differentiator for organizations in the digital era.Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all functions in the digital age, providing factors, enablers, and processes for customer service and sharing best practices based on research from global experts.The book is a valuable resource for students and researchers keen on understanding the new digital landscape in customer service to develop, maintain, and enhance customer relationships.
