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portada Serviceology for Services: 5th International Conference, Icserv 2017, Vienna, Austria, July 12-14, 2017, Proceedings
Type
Physical Book
Publisher
Author
Language
Inglés
Pages
237
Format
Paperback
Dimensions
23.4 x 15.6 x 1.4 cm
Weight
0.36 kg.
ISBN13
9783319612393
Categories

Serviceology for Services: 5th International Conference, Icserv 2017, Vienna, Austria, July 12-14, 2017, Proceedings

Hara, Yoshinori ; Karagiannis, Dimitris (Author) · Springer · Paperback

Serviceology for Services: 5th International Conference, Icserv 2017, Vienna, Austria, July 12-14, 2017, Proceedings - Hara, Yoshinori ; Karagiannis, Dimitris

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Synopsis "Serviceology for Services: 5th International Conference, Icserv 2017, Vienna, Austria, July 12-14, 2017, Proceedings"

This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.

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