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portada De la Calidad de Servicio a la Fidelidad del Cliente (in Spanish)
Type
Physical Book
Author
Publisher
Year
2004
Language
Spanish
Pages
176
Format
Paperback
ISBN
8473563719
ISBN13
9788473563710
Edition No.
1
Categories

De la Calidad de Servicio a la Fidelidad del Cliente (in Spanish)

Maria Dolors Sebó Pamies (Author) · Esic Editorial · Paperback

De la Calidad de Servicio a la Fidelidad del Cliente (in Spanish) - Dolors Setó Pamies

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Origin: Mexico (Import costs included in the price)
It will be shipped from our warehouse between Monday, May 27 and Monday, June 10.
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£ 12.27

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Origin: Spain (Import costs included in the price)
It will be shipped from our warehouse between Monday, June 03 and Wednesday, June 12.
You will receive it anywhere in United Kingdom between 1 and 3 business days after shipment.

Synopsis "De la Calidad de Servicio a la Fidelidad del Cliente (in Spanish)"

Este libro intenta identificar cuáles son los principales antecedentes de la fidelidad del cliente, ya que de poco nos sirve decir que la fidelidad es un factor clave del éxito empresarial si no conocemos cómo podemos llegar a ella. Así pues, su objetivo último es intentar dar respuesta a la siguiente cuestión ¿cuáles son algunos de los factores más importantes que conducen al cliente a convertirse en un cliente fiel a su proveedor de servicios?LAS EMPRESAS DE SERVICIOS .-. LA CALIDAD DE SERVICIO .-. LA SATISFACCIÓN DEL CLIENTE .-. LA FIDELIDAD DEL CLIENTE .-. LA INFLUENCIA DE LA CALIDAD DE SERVICIO, LA IMAGEN, LA SATISFACCIÓN Y LA CONFIANZA EN LA FIDELIDAD DEL CLIENTE.

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The book is written in Español.

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The binding of this edition is Paperback.

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