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Difficult Conversations: How to Discuss What Matters Most
Bruce Patton
(Author)
·
Douglas Stone
(Author)
·
Sheila Heen
(Author)
·
Penguin Books
· Paperback
Difficult Conversations: How to Discuss What Matters Most - Stone, Douglas ; Patton, Bruce ; Heen, Sheila
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Synopsis "Difficult Conversations: How to Discuss What Matters Most"
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: - Decipher the underlying structure of every difficult conversation - Start a conversation without defensiveness - Listen for the meaning of what is not said - Stay balanced in the face of attacks and accusations- Move from emotion to productive problem solving
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The book is written in English.
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The binding of this edition is Paperback.
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