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portada El Momento de la Verdad (in Spanish)
Type
Physical Book
Author
Publisher
Year
2006
Language
Spanish
Pages
160
Format
Paperback
ISBN
8487189768
ISBN13
9788487189760
Edition No.
1
Categories

El Momento de la Verdad (in Spanish)

Jan Carlzon (Author) · Ediciones Díaz De Santos, S.A. · Paperback

El Momento de la Verdad (in Spanish) - Jan Carlzon

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£ 23.56

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Origin: Spain (Import costs included in the price)
It will be shipped from our warehouse between Tuesday, May 14 and Thursday, May 23.
You will receive it anywhere in United Kingdom between 1 and 3 business days after shipment.

Synopsis "El Momento de la Verdad (in Spanish)"

Una obra maestra de la literatura del management. En este libro se describe de una forma amena y profunda el proceso de cambio de una organización. Los puntos fundamentales desc ritos por Jan Carlzon pueden (y de hecho lo han sido) aplica rse no sólo a empresas aéreas o de servicios sino también a empresas de tipo industrial.INDICE: El momento de la verdad. Vingresor. El cambio en SAS. Profesión:Líder. Formular la estrategia. Achatar la pi rámide. Asumir riesgos. Comunicar. Consejos y sindicatos. Me dir resultados. Premiar al personal. La segunda ola.

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The book is written in Español.

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The binding of this edition is Paperback.

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