Origin: Mexico
(Import costs included in the price)
It will be shipped from our warehouse between Wednesday, May 08 and Friday, May 17.
You will receive it anywhere in United Kingdom between 1 and 3 business days after shipment.
Itil 3 Lifecycle Core Library Continual Service Improvement
Ogc - Office Of Government Commerce
Synopsis "Itil 3 Lifecycle Core Library Continual Service Improvement"
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:- Business and technology drivers for improvement- Justification- Business, financial and organisational improvements- Methods, practices and tools- Measurement and control- Companion best practices