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Service Operations Management: Improving Service Delivery
Johnston Robert; Clark Graham (Author)
·
Pearson Education
· Paperback
Service Operations Management: Improving Service Delivery - Johnston Robert; Clark Graham
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Synopsis "Service Operations Management: Improving Service Delivery"
Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. Pearson, the world’s learning company.
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
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