Share
The Customer Service Your Customers Expect: Stories About Customer Service
Brenda Robinson; Harley Robinson (Author)
·
Trafford Publishing
· Paperback
The Customer Service Your Customers Expect: Stories About Customer Service - Brenda Robinson; Harley Robinson
Choose the list to add your product or create one New List
✓ Product added successfully to the Wishlist.
Go to My Wishlists
Origin: U.S.A.
(Import costs included in the price)
It will be shipped from our warehouse between
Friday, May 31 and
Tuesday, June 18.
You will receive it anywhere in United Kingdom between 1 and 3 business days after shipment.
Synopsis "The Customer Service Your Customers Expect: Stories About Customer Service"
Join Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can’t be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
- 0% (0)
All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
✓ Producto agregado correctamente al carro, Ir a Pagar.