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the paradox of excellence
David Mosby
(Author)
·
Michael Weissman
(Author)
·
Jossey-Bass
· Paperback
the paradox of excellence - Mosby, David ; Weissman, Michael
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Origin: U.S.A.
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It will be shipped from our warehouse between
Monday, May 27 and
Wednesday, June 12.
You will receive it anywhere in United Kingdom between 1 and 3 business days after shipment.
Synopsis "the paradox of excellence"
Are you striving for excellence yet find your efforts increasingly taken for granted and undervalued? You're not alone. Many companies discover their improved performance doesn't translate into higher perceived value. In fact, it simply shifts the customer's expectations upward, causing the customer to take the new, improved performance for granted. High-performance companies unwittingly create unrealistic customer expectations that become impossible to meet. In this important book, the authors use a realistic story that illustrates the paradox of excellence3/4the better you perform, the more invisible you become to everything but bad news3/4shows the symptoms and causes, and provides clear guidance for overcoming this perplexing dilemma. The Paradox of Excellence introduces an entertaining story with characters that are easy to relate to, ideas that can be readily implemented, and a practical framework for achieving long-term success.
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Paperback.
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