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The Virtual Customer: A new Paradigm for Improving Customer Relations in Libraries and Information Services
Sueli Mara Soares Pinto Ferreira (Editor); Et Al. (Author)
·
K.G. Saur
· Hardcover
The Virtual Customer: A new Paradigm for Improving Customer Relations in Libraries and Information Services - Sueli Mara Soares Pinto Ferreira (Editor); Et Al.
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Synopsis "The Virtual Customer: A new Paradigm for Improving Customer Relations in Libraries and Information Services"
Satellite Meeting Sao Paulo, Brazil, August 18-20, 2004. For several years the concept of "virtual client" or "virtual customer" has been part of the world of libraries and information services. This publication contains the proceedings of a satellite meeting on this topic, organized by the Management and Marketing Section of IFLA and held in Sao Paulo, Brazil in August 2004. It contains papers from more general points of views such as the democratization of access to digital information to more specific questions such as virtual libraries and new services, not forgetting user and librarian education, web site design, more specialized information, etc. The readers of these proceedings will find along these pages a very stimulating content which will guide them towards better services for virtual clients. Papers are presented in the original language of their presentation (Portuguese, French, Spanish and English) with summaries in these four languages.
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All books in our catalog are Original.
The book is written in English.
The binding of this edition is Hardcover.
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